Getting help from a person

Inside the app

• Help drawer. The Open help button at the bottom of the sidebar lists the tips on the current page, related articles and the guided tour.
• Tips. The small i next to a choice explains its consequence in two sentences. Got it, don't show again hides a tip for you only; the drawer can bring it back.
• Guided tour. Starts once after onboarding and can be restarted from the help drawer at any time.
• Notifications. After each major action (application sent, offer accepted, funding, approval) an entry explains what e-mail to expect and what happens next.

Reaching a person

• Support case from your account: open one from the Support page, pick the workspace it concerns and a person answers in your language. You can grant the team temporary read access to a collaboration if it helps.
• Contact form on the public help page, for questions before you have an account or about something that is not tied to a case.

During the pilot replies usually arrive within a few business days. No response time is promised yet.