A real person will answer.
Tell us what you need. We read every message and reply by email in your language. For privacy requests about an existing account, use the privacy page in your account settings so we can verify it is you.
Replies usually within a few business days during the pilot. We do not promise a response time yet.
Common topics
Accounts & access
Email verification links are sent when you register; check your spam folder first. Password resets and two-factor recovery are self-service from the login page.
Briefs & applications
Brands publish briefs from their workspace; creators apply from the opportunities page. Applications are reviewed by the brand, not by ProvenReel.
Payments
Payments are not open yet. When they are, your workspace shows the exact fee, currency and timing before any action.
Reporting a concern
Use the form with the topic “Report a concern”. Include links or screenshots where you can. A person reviews every report.
Help articles
Answers to the usual questions, written by the team. All articles →