Help centre
How ProvenReel works, in plain words.
Short articles written by the team, for brands and creators who are new to this. Each one says what happens, why, and what to do next.
Getting started
- How ProvenReel works for creatorsProfile, applications, offers, funded agreements, uploads, approval and payout, explained once.Creators
- Your profile and approvalWhat a good profile contains, how review works and what each status means.Creators
- Getting help from a personWhere to find tips, articles and the guided tour, and how to reach the team.
- Search and keyboard shortcutsFind anything in your workspace with ⌘K and move between pages from the keyboard.
Campaigns and applications
- Applications: sending, reviewing, decidingWhat an application contains, what brands see, how shortlisting works and when it can be withdrawn.
- Disclosure and honest contentWhat must be disclosed in sponsored content, what the content policy forbids, and who is responsible.
- AI assistance: what it does and does not doDrafts and explanations are starting points you edit; nothing is sent, scored or published automatically.
Offers, rights and approvals
- Offers, counters and agreementsHow an offer becomes a binding agreement, what a counter does, and how amendments change things later.
- Usage rights explainedOrganic, paid, exclusivity, period, territory and channels: what each choice allows and what it costs.
- Deadlines, revisions and approvalHow obligations, uploads, revision rounds and approval work in the collaboration workspace.
- Cases and disputesHow to open a case, what the stage rules decide, and what happens to the money while it is open.
Money and reports
- Payouts for creatorsPayout account, what eligible means, when money moves and what happens in test mode.Creators
- Fees, receipts and invoicesWho pays the platform fee, how it is frozen per agreement, and which documents are issued.
- Attribution, tracked links and brand-domain linksHow clicks and conversions are linked to a creator, what a vanity link is, and what is stored.
Trust and consent
Account and data
Still unsure? Write to a person on the help page.