Help centre
How ProvenReel works, in plain words.
Short articles written by the team, for brands and creators who are new to this. Each one says what happens, why, and what to do next.
Getting started
- How ProvenReel works for brandsFrom a brief to licensed content in six steps, with money held on the platform and every decision recorded.Brands
- Your first week as a brandThe task list on your overview, what each step unlocks and the order that saves time.Brands
- Getting help from a personWhere to find tips, articles and the guided tour, and how to reach the team.
- Search and keyboard shortcutsFind anything in your workspace with ⌘K and move between pages from the keyboard.
Campaigns and applications
- Campaigns and briefsWhat a brief contains, how fee, slots and deadlines work, and what publishing changes.Brands
- The brand kitProducts, claims and assets creators can rely on, kept in one place and reused by every brief.Brands
- Finding and shortlisting creatorsHow discovery filters work, what badges mean, and what inviting a creator does and does not commit you to.Brands
- Applications: sending, reviewing, decidingWhat an application contains, what brands see, how shortlisting works and when it can be withdrawn.
- Disclosure and honest contentWhat must be disclosed in sponsored content, what the content policy forbids, and who is responsible.
- AI assistance: what it does and does not doDrafts and explanations are starting points you edit; nothing is sent, scored or published automatically.
Offers, rights and approvals
- Offers, counters and agreementsHow an offer becomes a binding agreement, what a counter does, and how amendments change things later.
- Usage rights explainedOrganic, paid, exclusivity, period, territory and channels: what each choice allows and what it costs.
- Deadlines, revisions and approvalHow obligations, uploads, revision rounds and approval work in the collaboration workspace.
- Cases and disputesHow to open a case, what the stage rules decide, and what happens to the money while it is open.
Money and reports
- Funding an agreement (test mode today, live later)What you pay, when, how test mode differs from live, and what receipts you get.Brands
- Fees, receipts and invoicesWho pays the platform fee, how it is frozen per agreement, and which documents are issued.
- Attribution, tracked links and brand-domain linksHow clicks and conversions are linked to a creator, what a vanity link is, and what is stored.
- Reading the performance reportDefinitions of every figure on the report and why unknown is shown instead of zero.Brands
- Managed servicesWhat the ProvenReel team can do for you under a mandate, how orders and change orders work.Brands
Trust and consent
Account and data
- Team roles and securityWhat each role can do, invitations, enforced two-factor sign-in and sessions.Brands
- Privacy and data requestsWhat is stored, who sees it, how to export or erase your data, and what is kept for legal reasons.
- API tokens and webhooksRead-only personal tokens, brand webhooks with signed deliveries, and the funnel resolve API.Brands
Still unsure? Write to a person on the help page.